HELPS&FAQS

 01.Are your heels true to size or should I order one size up anddown?

Most of our heels are true to size. If a product runs smaller or larger. we mention it in the description so you can order with confidence.

 

02.Where can I view my sales receipt?

You can easily view and download your sales receipt from your Account Dashboard under the Orders or Purchase History section. A copy is also sent to your registered email after every successful purchase for your convenience

03.How can I return an item?

At English Heels, we want you to love every purchase. If you wish to return an item, simply visit our Returns section or contact our Customer Support Team within the return period. We’ll guide you through the quick and easy return process

04.Will you restock items indicated as out of stock?

Some of our most loved styles sell out quickly Don’t worry we often restock popular designs. You can select the Notify Me option on the product page to receive an alert as soon as your favorite pair is back in stock.

05.Where can I ship my order?

You offer delivery within Pakistan by English Heels. Therefore, simply fill in your shipping details on your order checkout and we will ensure that your order reaches you safe and sound in time to your doorstep.

06.Are your heels comfortable for long wear?

Of course English Heels pays special attention to every detail of the pairs that are beautifully crafted from the finest materials, soft cushioning, and just the right amount of balance so that you can maintain an aura of chic while being confident all day long or all night long.

07. How long does delivery usually take?

Our default delivery timeframe all over Pakistan is 3 to 5 working days. Once your order comes in an authenticated form, we will offer you a tracking update to secure your order until it comes to the address of return.

08.Are the colors of heels same as shown in pictures?

Yes we try to keep product images as accurate as possible  but slight variations may occur due to lighting or screen settings.

 

09. Do your heels come with a warranty?

Yes, each and every pair of English Heels is crafted with lot of care and quality assurance. A limited warranty against manufacturing defects is offered by us. Should you experience any troubles, just contact our Customer Care Team and we’ll be happy to help you.

10. Can I cancel or change my order after placing it?

You may modify or cancel your order within 12 hours of purchase by getting in touch with our customer support team.